Returns & Exchanges

At Cécred, we are committed to your hair health journey and want you to be completely satisfied with your purchase. If a product does not meet your needs, we offer a seamless return process within 30 days of delivery for all eligible items.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Carefully pack the items in their original packaging and attach the prepaid shipping label provided via email.

3

Drop Off Shipping

Deliver your package to the designated carrier location listed on your return label to ensure tracked transit back to our facility.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing